Terms & Conditions
Terms of Service
Effective Date: 05/06/2025
These Terms of Service ("Terms") govern your use of the services provided by ACH Services (“Company,” “we,” or “us”), including garage door installations, repairs, maintenance, and related services. By using our services, you agree to the following terms:
1. General Policy
Once a service is completed, the sale is final.
✅ No refunds, cancellations, or credits will be issued under any circumstances.
✅ No check returns accepted.
✅ All deposits are non-refundable.
Any quote provided is valid for 30 days unless stated otherwise and may be changed or withdrawn before being accepted.
2. Warranties
Labor Warranty
✅ We offer a 90-day warranty on labor for all work performed by our technicians.
If a problem occurs due to our labor within the warranty period, we will address it at no additional labor cost.
❗ If the issue requires additional or different parts, the customer is responsible for their cost.
Product Warranty
Manufacturer warranties apply to new doors, openers, and accessories purchased through us. For full details, contact us.
Warranty Exclusions
❌ Misuse, neglect, poor maintenance, or pre-existing conditions.
❌ Environmental damage, fire, flooding, or acts of God.
❌ Pre-existing openers or electrical problems unrelated to our installation.
❌ Power surges and lightning damage (openers not covered).
3. Customer Responsibilities
✅ Ensure clear access to the garage, with no obstructions (vehicles, snow, debris, etc.).
✅ Be present at the job site during the service for confirmation and payment.
✅ Provide working electrical outlets for opener installations.
❗ We are not responsible for issues caused by poor or unsafe electrical setups.
4. Payments
✅ Full payment is due upon completion of the job.
✅ We accept cash and checks.
❌ A $35 fee applies for any returned checks.
❌ Returned checks will not be reprocessed.
5. Deposits
✅ Deposits for special-order items or parts are non-refundable under all circumstances.
✅ No refunds will be given if a customer cancels after a deposit has been made.
6. Accessories & Products
❌ No returns or refunds on installed accessories (e.g., remotes, keypads).
✅ Unopened accessories may be returned within 30 days only with original receipt and management approval.
7. Garage Door Openers
❌ Openers installed before 1993 that lack safety sensors will not be reconnected.
✅ We follow all UL-325 safety guidelines for openers.
8. Lead Times
Estimated lead times for product delivery and installation are subject to change due to supply chain or manufacturer delays.
9. Limitation of Liability
We are not responsible for:
❌ Pre-existing conditions such as uneven floors or misaligned openings.
❌ Incidental or consequential damages.
❌ Electrical problems unrelated to our work.
10. Emergency Services
We offer emergency services after hours for an additional fee.
✅ We will respond within 24 hours of the request.
❌ Arrival times are not guaranteed.
11. Governing Law
These terms are governed by the laws of the State of Massachusetts. Any disputes shall be handled in accordance with these laws.
Contact Us
If you have any questions or concerns, contact:
ACH Services
📧 ACHServices.usa@gmail.com