Question 1

Why won’t my garage door close unless I hold the button?

Accepted Answer

This usually means your safety sensors are blocked, dirty, or misaligned. We can quickly diagnose and fix sensor alignment issues so your garage door closes properly and safely.
 Still not working or the sensor is blinking? Click here to book our sensor troubleshooting service.

Question 2

What should I do if my garage door won’t close properly?

Accepted Answer

If your garage door won’t close, the safety sensors might be blocked or misaligned. Clear any obstructions from the sensor beams and ensure the sensors are aligned facing each other. If it still won’t close, call us for a quick repair.

Question 3

Why is my garage door making loud noises?

Accepted Answer

Loud or grinding noises usually mean some parts are dry or worn out. Try lubricating the garage door’s moving parts (like hinges, rollers, and springs) to reduce the noise. If it remains noisy or sounds irregular, schedule a service so we can inspect and fix the issue.

Question 4

What if my garage door spring breaks?

Accepted Answer

Do not attempt to use or fix a garage door with a broken spring it’s dangerous. Call our professionals for safe,  spring replacement. We have the proper tools and expertise to repair broken springs securely.

Question 5

My door isn’t opening -what could it be?

Accepted Answer

Could be a spring, cable, track misalignment, sensor issue, or even the opener itself. Don’t guess let us come check it for free and give you a clear answer.

Question 6

What garage door maintenance can I do myself?

Accepted Answer

You can perform basic upkeep: keep the tracks clean and lubricate the door’s hinges, rollers, and springs occasionally. This DIY maintenance helps your garage door run smoothly between professional tune-ups.

Question 7

How often should I have my garage door serviced?

Accepted Answer

We recommend a professional garage door tune-up at least once a year to keep it running safely and smoothly.

Question 8

I think my spring is broken can I fix it myself?

Accepted Answer

Garage door springs are under high tension. A broken spring makes the door heavy, unstable, and dangerous. Let a pro handle it safely we inspect and quote for free.

Question 9

How do I open my garage door during a power outage?

Accepted Answer

Use the garage door opener’s emergency release cord (usually a red handle hanging from the opener) to disconnect the opener. This allows you to open and close the garage door manually until power is restored.

Question 10

Can you fix a garage door opener that’s not working?

Accepted Answer

Yes. We repair garage door opener motors, remotes, wall controls, and wiring issues. If it’s repairable, we’ll fix it-if not, we’ll help you choose a reliable replacement.

Question 11

Do you also install new garage doors and openers?

Accepted Answer

Yes ,in addition to repairs, we also provide professional installation for new garage doors and garage door openers. Our experts can help you choose the right door or opener and install it safely and reliably

Question 12

Do you install garage door openers? Which type should I choose?

Accepted Answer

Absolutely. We offer both belt-drive and chain-drive openers  each with its pros. We’ll help you choose the right one based on your door and usage.

Want to learn more? Read our blog post comparing the two.

Question 13

Can I buy the parts myself and just have you install them?

Accepted Answer

Sometimes yes but we only install safe, high-quality parts. Some items require certified products approved for installation in Massachusetts. We’ll always guide you honestly.

Question 14

What’s the difference between torsion and extension springs?

Accepted Answer

Torsion springs are mounted above the door and offer smoother, safer operation. Extension springs stretch along the sides and are more common in older setups. We handle both types and always recommend what’s best for your system.

Question 15

Do you offer emergency garage door repairs?

Accepted Answer

Yes, we provide emergency garage door repair service. You can call us anytime for urgent help, and our team will respond quickly to get your door working again.

Question 16

Do you charge for coming out?

Accepted Answer

Never. Our initial inspection and estimate are 100% free, with no commitment.

Question 17

Do you offer a warranty on your work?

Accepted Answer

Yes, we stand behind our work. We offer warranties on our garage door repairs and new installations to ensure your peace of mind. If any issue arises from our service, we’ll make it right.

Question 18

What areas do you service?

Accepted Answer

We primarily serve the North Shore of MA, including Marblehead, Swampscott, Peabody, Salem, Danvers, and nearby towns.

Question 19

Why can’t you give me a price over the phone?

Accepted Answer

Every garage door has a different weight, size, and setup  which affects the parts and labor. That’s why we offer free, no-obligation inspections so you know the exact cost before anything begins.

Question 20

What makes ACH Services different?

Accepted Answer

We're not the cheapest, and we're not the most expensive -but we're the most professional, prepared, and honest. Most repairs are done same-day, with fully stocked vans and long-lasting results.

Question 21

What's the process for a new garage door installation?

Accepted Answer

Our process is simple and transparent. It starts with a free on-site consultation where we'll discuss your needs, take measurements, and show you our wide selection of doors. We'll provide a detailed, honest quote. Once you approve, we'll schedule a convenient time for the installation. Our team will remove your old door, professionally install the new one, and ensure the system is working perfectly before we leave

Question 22

Can a new garage door increase my home's value?

Accepted Answer

Yes, absolutely. A new garage door installation is one of the highest-return home improvement projects you can do. It dramatically enhances your home's curb appeal and provides a modern, fresh look that buyers find very attractive. It's a great investment that often offers a return of over 90%.

Question 23

What are the different types of garage door materials you offer?

Accepted Answer

We offer a wide selection of materials to fit any home and budget, including insulated steel, composite, aluminum, and custom wood garage doors. Each material has its own benefits regarding insulation, durability, and aesthetics. We can help you choose the best option during your free on-site estimate.

Question 24

Do you offer maintenance plans for garage doors?

Accepted Answer

Yes, we do. Our preventative garage door maintenance plans are a great way to ensure your door operates safely and reliably all year round. Regular service helps catch small problems before they become big, expensive repairs. We offer various plans to fit your needs, which include a full safety inspection, lubrication, and adjustments.

Question 25

Is it safe to leave my garage door partially open for ventilation?

Accepted Answer

We do not recommend leaving your garage door partially open. It compromises your home's security and can be dangerous, as it puts extra tension on the springs. For better ventilation, consider installing an insulated garage door with windows or consulting with us about other ventilation options that don't compromise safety or security.

Question 26

I have a damaged panel, do I need to replace the entire garage door?

Accepted Answer

In many cases, no. If only one or two panels are damaged, we can often replace just the garage door panel itself without replacing the entire door. Our team can match the style and color of your existing door to ensure a seamless repair. This is a more cost-effective solution for cosmetic damage.

Question 27

What are the benefits of an insulated garage door?

Accepted Answer

An insulated garage door provides several key benefits for homeowners on the North Shore. It helps maintain a more stable temperature in your garage, which can lead to lower energy bills. It also provides a stronger and quieter door, and helps protect items stored in the garage from extreme cold or heat.

Question 28

How do I clean and maintain my garage door?

Accepted Answer

For basic cleaning, we recommend washing the door with a mild household detergent and a soft sponge. Avoid using harsh chemicals. You can also lubricate the moving parts like the rollers and hinges once a year with a garage door lubricant. However, for a full safety inspection and professional lubrication, we highly recommend our annual maintenance service.

Question 29

What are the newest technologies in garage door openers?

Accepted Answer

Modern garage door openers now come with incredible features, including battery backup during a power outage, built-in Wi-Fi for remote operation via a smartphone app, and advanced safety features like obstruction detection. We specialize in the installation of these smart openers, which offer enhanced convenience and security.

Question 30

My car hit my garage door. Can it be repaired?

Accepted Answer

Depending on the extent of the damage, the answer is often yes. If the damage is confined to a single panel, we can often perform a targeted panel replacement. If the door is badly bent or off-track, we can assess the damage and provide you with an honest recommendation for either repair or a full garage door replacement.

Frequently asked questions